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FAQ

General

Why are your formulations different?

Fieldlab takes a unique approach to how we recommend active people use nutritional supplements. Through Dr. Alison’s clinical experiences with active people (and herself), the power of using nutritional supplements to both create energy from within by fueling cellular function and also to fuel cellular recovery became clear to her as the best approach to how an active person should use nutritional supplements. Therefore, you will not see us recommending the traditional sports nutrition products - no pre-workout or post-workout supplements here. *

So, our formulas are meant to do just that! Our supplements are meant to be foundational.  They will provide your active body with all of the nutrients it needs to fuel your full day. We want you to be able to do all things well and feel your best doing them — which means having enough energy to workout and the ability to recover from it.*

Our formulas go beyond to truly help you feel your best — by blending therapeutic doses of evidence-based ingredients, historical data of years of traditional use, direct observation of health care practitioners in clinical practice, and superior raw material selection. *

What do you consider when choosing raw materials?

We use the following guidelines to choose superior raw materials: the ingredient matches the specifications used in clinical studies, it is a bioavailable form (meaning the nutrient reaches the site of action), it has been tested for safety, and it was manufactured in a controlled facility.

How do you determine the proper ingredient amount per dose?

Dosing of each ingredient is based on established research. This is very important because even if you have chosen evidence-based ingredients and provided them in a superior form, the formula will not work if the dosages are too small.

Where are your products manufactured?

We use a cGMP (Current Good Manufacturing Practice), FDA-audited manufacturing facility in Stevens Point, Wisconsin that controls the entire production process — formulation, raw materials sourcing, manufacturing, laboratory testing of incoming materials and finished product, bottling and labeling. This manufacturing facility strictly follows rigorous standards that meet cGMPs, and it routinely passes FDA and third-party audits. Extensive testing on every product means you can trust the consistent purity, strength, identity, and composition of each and every Fieldlab product.

What Quality Control procedures do your products go through?

Ingredient quality and quality control are important to us. This is why we use a manufacturing facility that follows rigid standard operating procedures and methods of procedure throughout every stage of production, leaving nothing to chance.

These are some of the important highlights:

- All incoming raw materials are tested in their state-of-the-art, in-house laboratory for identity (Is the material what it says it is?), purity (Does it contain any contaminants?), and composition (Does it match expected specifications?).

- All raw materials are mixed in dedicated blending rooms using a custom-made 5,000-liter mixer following strict protocols to ensure product consistency.

- Every batch of product is manufactured in dedicated encapsulating rooms, which are thoroughly cleaned and dried after each batch is made to protect against cross-contamination. It can take up to eight hours just to clean one room!

- The manufacturing facility performs thorough post-cleaning inspections to ensure the highest state of sanitation has been achieved.

- All finished products are tested for identity (Does the formula contain the correct ingredients?), strength (Are the ingredients present in the potencies claimed?), and purity (Does the formula contain any contaminants?).

Are your products pharmaceutical grade?

The definition “pharmaceutical grade” does not actually exist in the nutritional supplement industry and companies that use that term are being a little deceptive. However, we do feel it’s important to point out that we use a manufacturer with the utmost concern for product purity, quality, and safety. It is compliant with the Good Manufacturing Practice regulation enforced by the FDA for the nutritional supplement industry. The internal standards for ingredient purchasing, product specifications, and manufacturing standards for finished products is most definitely unsurpassed.

Are your nutritional supplements FDA-approved?

This comes up a lot! If someone cautions against taking supplements because they are not FDA-approved, this means that they don’t understand the law. Our products are not FDA-approved because they can’t be.

Under the federal food and drug law, the FDA regulates dietary supplements as food, not as a drug. Therefore, there is no such thing as a FDA-approved dietary supplement. 

At Fieldlab, we follow the FDA’s regulations for manufacturing our dietary supplements known as "current Good Manufacturing Practice" (cGMP). These regulations require that each product batch is tested for identity, purity, strength, and composition, so we can be sure that what’s on the label is what’s in the product.

Are your nutritional supplements hypoallergenic?

Hypoallergenic is not a well defined term, however we strive to use only the highest quality ingredients so that our products are as pure and safe as possible.

Do your nutritional supplements contain dairy, gluten, soy, nuts, or sugar?

Nope! And they never will! We are dedicated to using the highest quality, scientifically proven ingredients and no fillers, ever. 

What are your containers made of?

Our containers are made from 100% BPA-free plastic.

Do you test for heavy metals?

Do you test for heavy metals?

Yes! In addition to internal testing for identity, purity, strength, and composition, we also have a 3rd-party test each batch (twice) for potency of active ingredients, adulterants like heavy metals and microbes, allergens, rancidity and other unwanted contaminants. Quality and safety are our biggest priorities, and we want you to feel confident about what you're putting in your body.  

I am pregnant or breastfeeding. Can I still use this product?

If you are pregnant or breastfeeding, we recommend that you always consult with your physician before taking any supplement.*

What are excipients?

You’ve probably spent some time trying to make sense of product labels. While the ingredients you’re looking for are listed on the label, you’ve also probably stumbled upon a number of unfamiliar ingredients. These “other ingredients” are called excipients – substances that contribute functional and structural characteristics to a dietary supplement and not a nutritional benefit. Excipients are a necessary part of supplement manufacturing. The use of excipients allows the equipment to function correctly which helps safeguard the integrity of the supplement being produced. Fieldlab scrutinizes excipients for safety, effectiveness, and quality. We choose only non-toxic excipients and use them wisely — as a way to make sure your supplement functions correctly. *

Do you have discounts and if so, when are they?

From time to time we do offer discount codes, all of which are advertised via our marketing emails and Instagram @myfieldlab. We promise that if you subscribe to our emails and follow us that it will be worth your time and attention. 

Can your nutritional supplements be taken with prescription medication?

It is best to consult with your prescribing physician to ensure that what you are ordering can safely be taken with your prescription medication. Any known contraindications will be listed in the warning statements on the product label.

How do I find a functional medicine physician in my area?

We recommend referring to the Institute of Functional Medicine (IFM.org) or the American Association of Naturopathic Physicians (naturopathic.org) to find a functional medicine physician in your area.

What is your Satisfaction Guarantee?

If something is wrong and is our fault, we will make it right. That's our guarantee to you. 

If you have a problem, let us be the first to know, and we'll fix it as best as we can. We trust that you aren't trying to pull a fast one over on us and hope to earn the same trust and respect from you. When something is wrong, we'll work together to make it right.

Fieldlab is a small business with a small team. When you email us with a question or problem, you'll get a response from one of our support team members who all have the authority to fix your problem. We will not give you the runaround. You will get help. We aren't tied down by upper management or rules. We're free to do what's right for you. 

We take our reputation very seriously. If you have a great experience with Fieldlab, we're both happy. We strive for perfection but realize that total perfection is impossible. We know stuff happens.

Why do you do Social Media differently?

In an effort to align with how we live, Fieldlab uses social media differently —  minimal and purposeful. Because we prioritize your time and attention, we feel it’s more important for you to be able to directly connect with Fieldlab on your own time. We don’t want to add to the distractions in your life, which is why we place more effort into our online journal and emails. 

We believe the way we access to information needs to change. Currently algorithms dictate what we see online, giving us more of what we “want” to know which may prevent us from expanding our knowledge. Rather, Fieldlab is about providing you with what you need to know in regards to all things personal health related.  

How do we stay in touch and get updates?

The absolute best ways to stay in touch are to subscribe to our email list and to check back often to Fieldlab’s online journal, The Gleam. You can expect one newsletter per month plus an occasional special notice.  We want to enhance your life (not distract you from it)! By giving you learning opportunities on your terms this will give you back time and attention that typical sources of information often steal. 

Should I even bother to check out your social media?

Yes! Our Facebook and Instagram accounts will be used as a way to connect you with like-minded people and brands. We hope to #seeyouinthefield and you will find us #doingthingswell. Our goal is to provide only positive distractions — ones that contribute to your functional life.  We are all about Doing Things Well, which also applies to how we do social. 

How do I track my order?

You will receive an order confirmation email once your payment is successfully processed. You will also receive a shipping confirmation email once your package is ready to be shipped. That email will include tracking information for your package.

Can I cancel or modify my order?

We aim to process your order as quickly as possible, which means in most cases, we can’t make any changes after an order has been placed. That being said, if you email us within 30 minutes of placing your order at hello@myfieldlab.com, you may be able to cancel the order, add or remove items, or change the shipping address. We will try our best to accommodate your requests but there are no guarantees.  

Do you offer free shipping?

We do offer free standard shipping for all orders over $99. To meet the $99 minimum, your cart total must be $99 after discounts. The default free shipping option for contiguous USA orders is USPS first class mail or Fedex SmartPost for orders weighing over 1 lb. 

Free shipping is typically 3-5 business days once we ship out your product but there is no guarantee. We do our absolute best to ship out all orders within 24 hours of ordering. 

For customers wishing to receive their orders in an expedited manner, it’s recommended that the shipping method be upgraded to USPS Priority Mail service, which is a guaranteed 2-3 business day delivery time frame.  *Courier may be subject to change

Do you ship outside of the United States?

Sorry, not for now. But we’re planning to expand at some point, so please keep checking back.

How soon will my order ship?

We ship everything from Fieldlab HQ in Putnam, CT within 1-2 business days and should arrive to you within 5-7 business days, depending on your shipping choice and how many orders we've gotten. We also offer expedited shipping if an order is placed before 10am EST. Orders placed on the weekends, holidays, or after 1pm EST, will be processed the following business day. 

Remember, we have a small team and the same person answering emails may also be the same person packaging your order! 

One of my items arrived damaged. What do I do?

Bummer! So sorry that happened. For defective or damaged items, please reach out to us —help@myfieldlab.com—and we’ll ship you a replacement immediately. 

Looking to do a return?

First time purchasing from us: Sometimes things don’t work out and we won’t take it personally (OK, maybe a little ). If you are not satisfied with your experience, we'll refund your first month of product in full depending on what you ordered (either the 60 count or 120 count Optimized Daily and/or one container of Collagen Recovery). No return necessary, and no questions asked! We try and process all refunds as quickly as possible, which is normally within 1 week.

Repeat customers: We stand behind the quality of our products and want to make sure you are completely satisfied. If there is any reason that you need to return an unopened product to us, you can do so within 30 days from the date of purchase. Simply write a brief explanation of what is going on to help@myfieldlab.com and write "Return Request" in the subject line. All that you will be responsible for is cost of the return shipping. You must use the return label provided by us in order for us to process your return, or we will not be able to refund your order. Refunds will be issued to your original payment method (credit or debit card). Note: original shipping charges are never refundable. We try and process all returns as quickly as possible, which is within 1-2 weeks once we receive your return.

Other reason: If there is any other reason why you need to discuss a return with us, we can manage returns on a case by case basis. Send us an email to: help@mymyfieldlab.com and write “Return/refund request” in the subject line. 

What is Optimized Daily and what does it do?

At first glance this nutritional supplement looks like a multivitamin but Optimized Daily is so much more! This foundational supplement is designed to be taken daily to nutritionally support your full active day. It provides all the extra nutrients your cells need because you are active to function at their best.*

Who should take Optimized Daily?

It's designed for all people ages 18+, but especially people who are active and therefore have higher nutritional requirements than the average person. That's not to say it couldn't help those outside that range. Also, we always suggest checking in with your physician first to be sure all your needs are covered.*

How Should I Dose Optimized Daily?

What makes Optimized Daily unique is the ability to personalize dosing based on activity level. 

Head to the product page and check out the table with dosing instructions. Select your activity level from the first column in the and follow the dosing instructions detailed in the second column.

For proper dosing, use the following definitions as a guide:

"Active Movement Days" = A moderate to intense, 1-hour workout with light activity throughout the remainder of the day. 

"Heavy Load Days" = Extended, moderate to intense workouts (1+ hours), or multiple moderate to intense sessions in a day. 

For further questions regarding dosing, reach out to help@myfieldlab.com

Why is Optimized Daily a great value?

When creating this formulation, we put quality and efficacy above everything else. Purchased separately, the ingredients in this supplement would cost at least $100-200/month. But our direct-to-consumer model allows us to deliver all of the nutrients in a single product for $30-$60/month, or about $1-2/day (it all depends on your dose).*

When will I start feeling something? Is there anything I should notice once I start taking Optimized Daily?

Optimized Daily is designed to fuel cellular function, so it’s not meant to deliver surface-level results — rather it’s meant to deliver long-term function. (If you want that kind of feeling, take a pre-workout! But remember what you feel is fleeting.).*

 

Everyone’s body is unique. Over time with consistent daily intake, most people feel a difference, but some don’t. That’s totally normal and okay. It’s about what’s happening inside that counts—and that’s not always something you can feel. We use the most absorbable forms of nutrients to provide your cells the best opportunity to support cellular function. As long as you continue with daily intake, the beneficial nutrients can do their work to promote function and optimize your health. Taking Optimized Daily is an investment in the health of your cells, and is one of many Fieldlab tools that fuels your self-experimentation to create personal health for a best life.*

Is this vitamin non-GMO?

Yep!

I am pregnant or breastfeeding. Can I still use this product?

If you are pregnant or breastfeeding, we recommend that you always consult with your physician before taking a multivitamin or any supplement.*

I am taking prescription medicine. Can I still use this product?

Always consult your prescribing physician prior to taking any supplements to be sure they're a good fit!

How and where should I store Optimized Daily?

Keep your bottle in a cool, dry place out of direct sunlight. Cabinets, pantries, and counters are great! Leave it in a place that reminds you to take your supplements each day to stay on track. ✔️

What is Collagen Recovery and what does it do?

Collagen Recovery is a daily foundational supplement designed to support an active person’s physical body by providing the extra nutrients their connective tissues needs to function at their best.*

Who should take Collagen Recovery?

It's designed for all people ages 18+, but especially people who are active and therefore have higher nutritional requirements than the average person. That's not to say it couldn't help those outside that range. Also, we always suggest checking in with your physician first to be sure all your needs are covered.*

How Should I Dose Collagen Recovery?

What makes Collagen Recovery unique is the ability to personalize dosing based on activity level.

Head to the product page and check out the table with dosing instructions. Select your activity level from the first column in the and follow the dosing instructions detailed in the second column.

For proper dosing, use the following definitions as a guide:

"Active Movement Days" = A moderate to intense, 1-hour workout with light activity throughout the remainder of the day. 

"Heavy Load Days" = Extended, moderate to intense workouts (1+ hours), or multiple moderate to intense sessions in a day. 

If you are experiencing soreness, adjust dosing accordingly. 

For further questions regarding dosing, reach out to help@myfieldlab.com

Why is Collagen Recovery a great value?

When creating this formulation, we put quality and efficacy above everything else. Purchased separately, the ingredients in this supplement would cost at least $150/month. But our direct-to-consumer model allows us to deliver all of the nutrients in a single product for $60/month, or about $2/day.*

When will I start feeling something? Is there anything I should notice once I start taking Collagen Recovery?

Collagen Recovery is designed to fuel connective tissue function, so it’s not meant to deliver surface-level results — rather it’s meant to deliver long-term function.*

 

Everyone’s body is unique. Over time with consistent daily intake, most people feel a difference, but some don’t. That’s totally normal and okay. It’s about what’s happening inside that counts—and that’s not always something you can feel. We use the most absorbable forms of nutrients to provide your connective tissue the best opportunity to support physical function. As long as you continue with daily intake, the beneficial nutrients can do their work to promote physical function and optimize your health so you can stay active and mobile. Taking Collagen Recovery is an investment in the health of your physical body, for resilient aging and a best life.*

I am pregnant or breastfeeding. Can I still use this product?

If you are pregnant or breastfeeding, we recommend that you always consult with your physician before taking a multivitamin or any supplement.*

I am taking prescription medicine. Can I still use this product?

Always consult your prescribing physician prior to taking any supplements to be sure they're a good fit!

How and where should I store my Collagen Recovery?

Keep your bottle in a cool, dry place out of direct sunlight. Cabinets, pantries, and counters are great! Leave it in a place that reminds you to take your supplements each day to stay on track. ✔️

For the Day In

And the Day out

Fuel your Fieldlab with useful functional lifestyle tips.